Job Description
Customer Service Jobs Los Angeles, Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Job Details
| Hiring Organization | Hanmi Bank |
| Post Name | Customer Service Representative |
| Qualification | Any Graduate |
| Industry | Private |
| Employment Type | Full Time |
| Work Hours | 8 Hours |
| Salary | USD 3500 To USD 4000 Per Month |
| Location | Los Angeles, California, United State 90010 |
About Organization
Established as the first Korean American bank in, Hanmi Bank’s founding principles were to help guide and support fellow Korean American immigrants in fulfilling their dreams. Hanmi now serves multi-ethnic communities through a network of 35 branches and 8 loan production offices across 9 states, coast-to-coast. Our mission is to provide quality financial services that support every American’s dream, and we pride ourselves on being experts in business banking.
Our mission is to provide quality financial services to support your American dream. We pride ourselves on being experts in business banking. As a trusted partner to small businesses and an advocate of strong local communities, we have dedicated ourselves to helping small businesses grow and thrive for nearly four decades.
Hanmi Bank offers a wide array of products and services to fit your needs, including SBA Lending, Commercial Real Estate Lending, Equipment Leasing, Specialty Lending, Treasury Management Services and much more. From 24/7 mobile business banking to personalized, relationship-based service, Hanmi is with you every step of the way.
Customer Service Representative Responsibilities For Customer Service Jobs Los Angeles
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements For Customer Service Jobs Los Angeles
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
Customer Service Representative Skills For Customer Service Jobs Los Angeles
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Customer Service Representative Benefits For Customer Service Jobs Los Angeles
- You’ll Build Transferable Skills.
- You’ll Have a Network Within Your Organization.
- You’ll Learn How to Effectively Solve Problems.