About the job
Knowledge Services offers a unique opportunity for an individual with strong customer service skills who is looking to make a positive impact in their work life as an eligibility assistant at the FSSA/ Division of Family Resources. This position will support caseworkers and clients who apply for public assistance and provide general office support. This position will interact with clients, state staff and the general public.
Knowledge Services Established in 1994, the company is a WBE-certified professional services organization. It has over 1500 employees and offices across North America. Guidesoft, Inc. DBA Knowledge Services was founded by Julie Bielawski, CEO. It is a leader in Managed Service Programs, Employer of Record / Payrolling Services, National Recruitment, as well as Staffing Services. We offer outstanding services to large organizations in many industries including IT, Healthcare and Entertainment, Media and Public Utilities. Telecom, Manufacturing, and more.
Knowledge Services is committed to providing growth opportunities for our employees, our team members, and our customers. We don’t believe titles define people, but they can help each person realize their unlimited potential. Every day, we are driven by improving our products, team, and processes. Our four Pillars guide us every day. They are the foundation of who and how we do business: Integrity, Innovation and Service.
- All visitors are welcome to the site and help determine the nature of your business
- For accuracy, please review client information
- Assist with computer applications
- Make an appointment with your client
- Insert documents in the client case file
- Keep fax machines and copier functions in good working order
- Answer all incoming calls and direct them
- Keep daily activity reports
- Provide outstanding customer service for all clients
- Do you want to help others?
- Excellent customer service background
- Capability to keep confidentiality
- Manage conflict calmly
- Dependable and reliable at work
- Multitasking ability
- Proven job stability
- High school diploma or equivalent
- Clear criminal record
- Experience as a Cashier, Clerk, or Administrative Assistant is preferred.
This position is long-term and you have the opportunity to make a positive impact in your community. With paid time off and benefits, the wage is $12.50/hr. The work week runs Monday through Friday, 800AM to 430PM.
Apply now to be considered for an immediate position.
Physical Requirements
- A job often requires you to sit down and handle objects with your hands.
- Sometimes, a job requires you to stand, walk, reach, talk, hear, and lift up to 25 pounds.
Knowledge Services is committed to fostering an inclusive culture and hiring diverse workers. Knowledge Services does not discriminate on the grounds of disability, veteran status, or any other protected basis under federal, state, or local laws. People with disabilities, veterans and military families are encouraged in applying.
Base salary
$12.50/hr (from the job description).
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