How you can help transform healthcare
Remote Opportunity within 2 Hours of Roanoke (Virginia).
An organization that supports you will help you be your best. People who work together to improve lives. Carilion Clinic helps communities remain healthy while strengthening the region through compassionate care and medical education, research, and outreach to the community. You can expect to be part of a team that offers professional stability, strong technological resource, and the advancement potential for a regional leader.
Assists in the central communication between Carilion Clinic, patients and medical staff. Answers call in high-volume environments in a 24-hour department. Responds to messages and information requests from eight hospitals as well as 1200 healthcare professionals and their practices. Our patients, community and staff depend on the call center for communication. It is essential to provide excellent customer service. Responsible for making the right decisions, reasoning and problem-solving in order to address messages from providers regarding patient care. Bilingualism is an asset.
We are a community-based network that includes hospitals, primary and specialist physician practices, as well as affiliations with prestigious academic medical centers. Our headquarters is in Roanoke. Learn how being a regional leader can help you learn, grow and succeed.
What we need
Education: A high school diploma or equivalent is required. Associate Degree required or continuing administrative education preferred.
Experience: Three-year experiences in customer service or call center positions, preferably in healthcare.
Other Minimum Qualifications Must be customer driven A minimum typing speed of 35 words per hour is required. Ability to work in stressful situations with different groups. Able to handle a large volume of information calls and work in a technologically demanding environment. Effective multitasking is essential. Expertise in Microsoft software programs and medical terminology is preferred. Bilingual preferred.
Carilion
This is Carilion Clinic
A place where innovation is encouraged, collaboration is expected, and ideas are valued. A non-profit health system that is mission-driven and built on partnerships and progress. A team of courageous people who are always learning, never stop learning and never stop being curious.
Roanoke, Va. is the headquarters of this robust network of award-winning hospitals, Level 1 and Level 3 trauma centers, Level 3 Institute of Orthopedics and Neurosciences and multi-specialty physician offices.
Carilion allows you to make your own decisions, discover new things, and most importantly, make an impact. You will find peace and happiness here, where there is no pollution, the people are friendly, and the weather is always clear. We are here to help you make your tomorrow.
Requisition number: 138580
Employment Status Full-time
View: Park View
Shift Evening
Shift Details: M-F; 2:45pm – 11:15pm; EOW
Recruiter: JASON A BISHOP
Recruiter Phone: 540-983-4039
Recruiter Email: JABishop1@carilionclinic.org
Contact the HR Service Center at 1-800-599-2537 for more information.
Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity
Carilion Clinic is a drug-free workplace.