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Software Solutions Technician Job Vacancy In West Virginia, USA

About the job

A preferred client offers several opportunities for direct hire Software Solutions Technicians. They provide customer-facing demonstrations of software and ensure that the solution meets customers’ needs. This position will be responsible for performing software production tasks and providing Level 2 support for client software products. This hybrid position is remote and in-office.

  • To compile Client’s Software solutions create and checks templates, import scripts/parsers, and digital images.
  • Customers can get prompt phone/email support for software problems and enhancement requests.
  • Support technicians and customers can get technical assistance with software and setup issues.
  • You may spend a lot of time on the phone/e-mail. There may also be non-standard hours.
  • Support activity logs via the CRM support ticketing system
  • To ensure that the problem is resolved, customers are given a complete follow-up
  • Uses company resources and prior experience to determine standard/non-standard problems
  • Emerging urgent issues require more in-depth knowledge and appropriate internal resources
  • Software Engineers receive customer feedback regarding bugs/enhancement of existing and new products
  • Assists in Sales, Sales OP’s, and Manager of Technical Support for qualifying clients’ Software Products
  • Delivers software products to clients and helps with configuration and installation
  • Proficiency in Microsoft Windows OS and various database software including MS Access, SQL and ASP. Proficient in PCL 5, 6 and PCL 6 printer languages.
  • Be familiar with the basic concepts, practices, and procedures in relation to form design and printing
  • As a technical lead for the entire software development process, you will have experience as a software developer.
  • A Bachelor’s degree in Computer Science (BSCS), Information Systems (BSIS), is preferred, but an Associates Degree with Experience will be considered

Post Title: Software Solutions Technician Job Vacancy In West Virginia, USA
Posted Date: March 14, 2023
Author: Jobs in USA
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