Customer Service Associate Job in New York . We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The customer service associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner.
You will apply your multitasking skills by listening and speaking to customers, navigating computers, and typing call documentation simultaneously. You will have the ability to swiftly gain customer confidence and trust.
To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills.
Job Details
- Organization Name : 7-Eleven
- Post Name : Customer Service Associate
- Qualification : Any Graduate
- Industry : Private
- Employment Type : Full Time
- Work Hours : 8 Hours
- Job Experience : Freshers
- Salary : USD 55000 To USD 60000 Per Year
- Location : New York City, New York, United States 10028
About Organization
The 7‑Eleven brand is known and loved around the world, and our iconic products are a big part of the American culture. And although we’ve grown significantly over the years, our focus stays fixed on making life easier for customers. This simple idea is the reason we’re the marketplace leader.
It’s also why our customers, employees, Franchisees and community leaders are proud to be part of the 7‑Eleven story.7‑Eleven has a legacy of innovation. We were the first to provide to-go coffee cups, offer a self-serve soda fountain, operate for 24 hours a day, and yes,
We even coined the phrase “BrainFreeze®” in honor of the world’s favorite frozen drink. Then came the innovation of some of our most popular menu items: the SLURPEE® drink, the BIG GULP® and then the BIG BITE®. Now, we continue our history of innovation and power it through digital initiatives.
From our humble beginning as the world’s first convenience store, 7‑Eleven continues its pursuit of innovative ways to cater to a new, digital-savvy generation of shoppers. As technology redefines how customers shop, we make sure to remain two steps ahead. At 7‑Eleven, we are customer-obsessed.
Job Description
Customer Service Associate Responsibilities
- Attending training sessions to grow knowledge of products and to develop customer service skills.
- Resolving phone, walk-in, mail, fax, and email customer inquiries.
- Processing and logging incoming calls into the CRM system.
- Identifying customer needs.
- Forwarding and escalating inquiries to relevant individuals and departments.
- Contacting customers to give them accurate feedback on the progress of their inquiries.
- Providing outstanding customer service.
- Updating customer information as required.
- Maintaining confidentiality of information.
- Performing other duties as the need arises.
Customer Service Associate Requirements
- Successful completion of provided training.
- Proficient computer skills.
- Proficient with MS Office suites.
- Excellent phone etiquette.
- Outstanding communication skills, both verbal and written.
- Strong people skills.
- Ability to sit at a desk for extended periods.
Skills
- Persuasive Speaking Skills.
- Empathy.
- Adaptability.
- Ability to Use Positive Language.
- Clear Communication Skills.
- Self-Control.
Contact Us
- Address : 1453 3rd Ave, New York, NY 10028, United States
- Phone : +1 212-288-2056
Apply For Customer Service Associate
Post Title: Customer Service Associate Job in New York | Immediate Hiring
Posted Date: February 8, 2022
Author: US Jobs