Job Description
Customer Service Agent Jobs, The job of a customer support agent is to assist customers with questions, concerns, and problems or to help them purchase products or services. Customer service agents can communicate with customers via email, phone, chat, social media, and online.
Other agents work at an office or in a call center. Customers may only have one contact with a company through customer service agents. It is important to make that experience positive.
Customer service agents need a minimum of a high-school diploma or GED. However, many companies prefer to hire people with sales experience or a bachelor’s degree. Customer service agents who are successful have a natural ability to communicate with customers and can identify their needs and solve problems. Agents should be polite, professional, and courteous in stressful situations.
Job Details
About Organization
Southwest will offer a safe work environment that allows employees to learn and grow. Southwest employees will receive the same care, respect and caring attitude inside the company as they do with each Southwest customer.
Southwest will offer a safe work environment that allows employees to learn and grow. Southwest employees will receive the same care, respect and caring attitude inside the company as they do with each Southwest customer.
I will live up to my Warrior Spirit and strive to do my best by always striving for excellence and not giving up. I will be a Servant’s Hero by providing exceptional customer service and treating others with respect. I will be fun-loving and not take myself too seriously while embracing my Southwest Family.
Responsibilities For Customer Service Agent Jobs
- You can communicate with clients and prospects via phone, email, chat, social media, or online chat.
- Pay attention to your questions and concerns, and then respond quickly according to company guidelines.
- To de-escalate stressful situations, keep calm and polite at all times
- To create, modify, or adjust customer accounts, you need to document personal information
- For purposes of reporting and auditing, prepare call-related information
- Give and receive feedback on any aspect of the job.
- Clients can be suggested products and services based on their needs and requests.
- Answer inbound calls and generate outbound calls. In some cases, cold calling is necessary to follow up on orders
Skills For Customer Service Agent Jobs
- Persuasive Speaking Skills. Consider the persuasive speaker in your organization.
- Empathy.
- Adaptability.
- Positivity to use positive language
- Clear communication skills.
- Self-Control.
- Take Responsibility
- Patience.
Benefits of Customer Service Agent Jobs
- You’ll develop your emotional intelligence.
- Your product or service will be taught to you inside and out.
- You will acquire transferable skills.
- Customers can be educated without selling.
- You can develop a side project.
- You will learn how to solve problems effectively.
Post Title: Customer Service Agent Jobs in Los Angels
Posted Date: May 15, 2022
Author: Jobs in USA